911 Emergency Communications Specialist

Regional 911 Intake Solutions; Bass Harbor (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Bass Harbor, ME to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. You will work with approved questions to assess urgency and ensure accurate information is conveyed to responders.

Responsibilities include data entry in dispatch software, relaying information to the right teams, and guiding callers with pre-arrival instructions within training and certification.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Bass Harbor, ME to handle emergency and nonemergency calls, confirm locations, and document details for dispatch. You will work with approved questions to assess urgency and ensure accurate information is conveyed to responders.

Responsibilities include data entry in dispatch software, relaying information to the right teams, and guiding callers with pre-arrival instructions within training and certification.