911 Emergency Communications Operator – 24/7 Shifts & Training

Regional 911 Intake Solutions; Fort Pierre (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Fort Meade, SD. You will answer emergency and nonemergency lines, verify locations, and document crucial details to support responders.

Applicants should have a high school diploma or equivalent; strong listening, typing, and clear verbal communication are essential. Training, certifications, and background checks are required, with shift work and overtime possible to ensure 24/7 coverage.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Fort Meade, SD. You will answer emergency and nonemergency lines, verify locations, and document crucial details to support responders.

Applicants should have a high school diploma or equivalent; strong listening, typing, and clear verbal communication are essential. Training, certifications, and background checks are required, with shift work and overtime possible to ensure 24/7 coverage.