911 Call Taker — Critical 24/7 Dispatcher

Regional 911 Intake Solutions; Gettysburg (SD); In loco; USD 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Gettysburg, SD seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations and callbacks, and document details for dispatch teams. The role emphasizes following structured questions and maintaining caller safety during pre-arrival instructions.

Candidates should have a high school diploma (or equivalent) and strong listening, typing, and communication skills. Training and certifications are required.

Competenze

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Customer service experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions in Gettysburg, SD seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, verify locations and callbacks, and document details for dispatch teams. The role emphasizes following structured questions and maintaining caller safety during pre-arrival instructions.

Candidates should have a high school diploma (or equivalent) and strong listening, typing, and communication skills. Training and certifications are required.