Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Roduco (NC); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker roles in Roduco, NC. The positions involve taking emergency and nonemergency calls, confirming locations, and entering precise information into dispatch systems.

Training and certification are required to provide pre-arrival instructions. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication abilities.

Formación

• High school diploma or equivalent required; dispatch experience helpful but not always required.
• Strong listening and verbal communication skills; ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker roles in Roduco, NC. The positions involve taking emergency and nonemergency calls, confirming locations, and entering precise information into dispatch systems.

Training and certification are required to provide pre-arrival instructions. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication abilities.