911 Emergency Communications Operator — 24/7 Shifts

Regional 911 Intake Solutions; Conway (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

Regional 911 Intake Solutions in Conway, WA is seeking entry-level 911 Call Takers to handle emergency and non-emergency calls. You will confirm locations, gather caller information, and enter details into dispatch software, supporting timely response by field units.

Candidates should have a high school diploma or GED and strong listening and typing abilities; prior dispatch experience is beneficial but not required. Training and certifications are provided where applicable.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience is helpful.
• Strong listening, typing accuracy, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Customer service

Listening

Typing speed

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Conway, WA is seeking entry-level 911 Call Takers to handle emergency and non-emergency calls. You will confirm locations, gather caller information, and enter details into dispatch software, supporting timely response by field units.

Candidates should have a high school diploma or GED and strong listening and typing abilities; prior dispatch experience is beneficial but not required. Training and certifications are provided where applicable.