911 Emergency Communications Dispatcher

Regional 911 Intake Solutions; Kersey (Elk County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking call takers to answer emergency and nonemergency lines in a high-demand environment. You will verify caller details, identify urgency, and accurately enter information into dispatch software as part of a critical communications team.

The role emphasizes strong listening skills, precise typing, and clear verbal communication while following established procedures. Training will cover call-taking, certifications, and ongoing performance evaluations.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and following structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking call takers to answer emergency and nonemergency lines in a high-demand environment. You will verify caller details, identify urgency, and accurately enter information into dispatch software as part of a critical communications team.

The role emphasizes strong listening skills, precise typing, and clear verbal communication while following established procedures. Training will cover call-taking, certifications, and ongoing performance evaluations.