Emergency Communications Specialist — 24/7 Call Taker

Regional 911 Intake Solutions; Vallejo (CA); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Albion, WA. Duties include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening and verbal skills, and the ability to follow structured procedures. Training and certifications are required, with potential background checks and screenings.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certifications.

Education

High school diploma or equivalent

Tools

Typing

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Albion, WA. Duties include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates will have a high school diploma or equivalent, strong listening and verbal skills, and the ability to follow structured procedures. Training and certifications are required, with potential background checks and screenings.