911 Emergency Communications Operator (24/7 Shifts)

Regional 911 Intake Solutions; Canton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Canton, Ohio seeks qualified applicants for 911 Call Taker opportunities. Call Takers answer emergency lines, verify locations, and document critical details for dispatch.

Most openings require a high school diploma and strong listening, typing, and communication skills. Training and background checks are provided; work schedules may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Canton, Ohio seeks qualified applicants for 911 Call Taker opportunities. Call Takers answer emergency lines, verify locations, and document critical details for dispatch.

Most openings require a high school diploma and strong listening, typing, and communication skills. Training and background checks are provided; work schedules may include nights, weekends, and holidays.