Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Ironton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Ironton, OH seeks 911 Call Takers to help coordinate emergency responses. You will handle high-prressure calls, verify locations, and document critical information for dispatch teams. Training and certifications are required.

Applicants may come from customer service or public safety backgrounds; attention to detail and calm communication are essential for success in this 24/7 environment.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Verify incident location and caller information.
• Ask approved questions to identify urgency.
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Maintain caller privacy and confidentiality

Skills

Customer service

Public safety awareness

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Ironton, OH seeks 911 Call Takers to help coordinate emergency responses. You will handle high-prressure calls, verify locations, and document critical information for dispatch teams. Training and certifications are required.

Applicants may come from customer service or public safety backgrounds; attention to detail and calm communication are essential for success in this 24/7 environment.