24/7 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Tremont City (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Tremont City, OH. This role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

You will use approved questions to assess urgency and ensure accurate data entry into call-processing software. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Clear verbal communication and accurate typing are essential.
• Ability to handle stressful situations with professionalism.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Tremont City, OH. This role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

You will use approved questions to assess urgency and ensure accurate data entry into call-processing software. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.