911 Emergency Call Taker – Fast-Paced, 24/7 Shifts

Regional 911 Intake Solutions; North Bend (OH); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid leave

Employee assistance

Descripción de la vacante

Regional 911 Intake Solutions is hiring 911 Call Taker opportunities in North Bend, OH. This role handles emergency calls, verifies locations, and records information for dispatch.

Candidates typically have a high school diploma and customer service experience; training and certifications are provided. Work may include rotating shifts, weekends, and holidays.

The position emphasizes compassion, clear communication, and the ability to follow procedures with accuracy.

Formación

• High school diploma or equivalent required; dispatch experience optional.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller details
• Use approved questions to identify urgency
• Enter details into call-processing or dispatch software
• Forward incident information to dispatch promptly
• Provide pre-arrival instructions within training
• Use language-access resources when needed

Conocimientos

Listening comprehension

Typing

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is hiring 911 Call Taker opportunities in North Bend, OH. This role handles emergency calls, verifies locations, and records information for dispatch.

Candidates typically have a high school diploma and customer service experience; training and certifications are provided. Work may include rotating shifts, weekends, and holidays.

The position emphasizes compassion, clear communication, and the ability to follow procedures with accuracy.