Emergency 911 Call Taker — 24/7 Shifts & Training

Regional 911 Intake Solutions; Coolville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers in Coolville, OH. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Training and certification determine the scope of pre-arrival guidance provided.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Shifts may include rotating hours to cover 24/7 operations.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful but not always required.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments per agency standards.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller data.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers in Coolville, OH. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Training and certification determine the scope of pre-arrival guidance provided.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Shifts may include rotating hours to cover 24/7 operations.