911 Call Taker: Critical Emergency Communications

Regional 911 Intake Solutions; Gallipolis (OH); Vor Ort; USD 34.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions seeks a focused 911 Call Taker to handle emergency and nonemergency lines in a high-stakes environment. You will verify caller details, confirm incident locations, and enter data into dispatch systems with precision.

Office-based in Gallipolis, OH, the role requires following structured procedures and completing required trainings. Successful candidates typically have a high school diploma, strong listening and communication skills, and the ability to type

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Verbal communication

Procedural follow-through

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions seeks a focused 911 Call Taker to handle emergency and nonemergency lines in a high-stakes environment. You will verify caller details, confirm incident locations, and enter data into dispatch systems with precision.

Office-based in Gallipolis, OH, the role requires following structured procedures and completing required trainings. Successful candidates typically have a high school diploma, strong listening and communication skills, and the ability to type