Emergency Communications Operator: 24/7 911 Call Taker

Regional 911 Intake Solutions; Saint Marys (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks candidates for 911 call taker roles in Waynesfield, OH. Responsibilities include handling emergencies, verifying locations, and documenting details for dispatch.

Training and certifications are provided, with potential rotating shifts and 24/7 coverage. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and verbal communication skills essential.
• Ability to follow structured procedures and use dispatch software.
• Customer service or public safety exposure beneficial but not required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback details.
• Ask focused questions to assess urgency and needs.
• Enter details accurately into dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions within training scope.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions seeks candidates for 911 call taker roles in Waynesfield, OH. Responsibilities include handling emergencies, verifying locations, and documenting details for dispatch.

Training and certifications are provided, with potential rotating shifts and 24/7 coverage. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.