911 Call Taker — Emergency Communications Operator

Regional 911 Intake Solutions; Chaplin (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Chaplin, KY seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, gather critical information, and direct responders. You will work in a fast-paced, mission-driven environment, complete training, pass assessments, and obtain required certifications while rotating shifts including nights and weekends.

Strong listening, accurate typing, clear communication, and the ability to follow procedures are essential; prior dispatch experience is

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Prior customer service, call center, or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and use approved workflows.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Clear communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Chaplin, KY seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, gather critical information, and direct responders. You will work in a fast-paced, mission-driven environment, complete training, pass assessments, and obtain required certifications while rotating shifts including nights and weekends.

Strong listening, accurate typing, clear communication, and the ability to follow procedures are essential; prior dispatch experience is