911 Emergency Communications Operator

Public Safety Dispatch Network; Greenfield Park (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Greenfield Park, NY, seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will gather critical information, verify locations, and document details in dispatch software, enabling rapid response by the appropriate teams.

The role requires strong listening, typing, and communication skills, with training and certifications completed as part of ongoing professional development. Full-time, on-site work with rotating shifts may apply.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience helpful.
• Must follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access and accessibility resources when needed.
• Obtain required certifications within the specified timeframe.

Skills

Listening comprehension

Typing speed

Verbal communication

Follow procedures

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Greenfield Park, NY, seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will gather critical information, verify locations, and document details in dispatch software, enabling rapid response by the appropriate teams.

The role requires strong listening, typing, and communication skills, with training and certifications completed as part of ongoing professional development. Full-time, on-site work with rotating shifts may apply.