911 Call Taker — Frontline Emergency Communications Operator

Public Safety Dispatch Network; Town of Hancock (NY); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hancock, NY seeks 911 Call Takers to answer emergency and nonemergency lines. You will confirm locations, collect caller details, and document information in dispatch software while following approved procedures and training.

Positions may require rotating shifts or overtime as needed. Responsibilities include prioritizing calls, communicating instructions to callers, and maintaining caller privacy.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience may be helpful.
• Strong listening, typing, and clear verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide approved pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hancock, NY seeks 911 Call Takers to answer emergency and nonemergency lines. You will confirm locations, collect caller details, and document information in dispatch software while following approved procedures and training.

Positions may require rotating shifts or overtime as needed. Responsibilities include prioritizing calls, communicating instructions to callers, and maintaining caller privacy.