911 Emergency Communications Operator

Public Safety Dispatch Network; Village of Bellerose (NY); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Training opportunities

Zusammenfassung

Public Safety Dispatch Network in New York seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, document details, and input information into dispatch software.

The role may involve rotating shifts, including nights, weekends, and overtime; training and certifications are required; candidates typically have a high school diploma and strong listening and typing skills.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not always required.
• Strong listening comprehension and accurate typing are essential.”

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers with essential questions and instructions.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Customer service

Ausbildung

High School Diploma

Jobbeschreibung

Public Safety Dispatch Network in New York seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, document details, and input information into dispatch software.

The role may involve rotating shifts, including nights, weekends, and overtime; training and certifications are required; candidates typically have a high school diploma and strong listening and typing skills.