Emergency Communications Dispatcher (911 Call Taker)

Public Safety Dispatch Network; North Evans (NY); On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in North Evans, NY, seeks an 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for responders. The role emphasizes precise listening, typing, and clear verbal communication within structured procedures.

Responsibilities include triage, data entry into dispatch systems, and timely forwarding of incident data to appropriate teams. Training, background checks, and certifications are required as part of the appointment.

Qualifications

• Requires strong listening and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedures following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in North Evans, NY, seeks an 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for responders. The role emphasizes precise listening, typing, and clear verbal communication within structured procedures.

Responsibilities include triage, data entry into dispatch systems, and timely forwarding of incident data to appropriate teams. Training, background checks, and certifications are required as part of the appointment.