911 Call Taker — Fast-Paced Emergency Communications

Public Safety Dispatch Network; Village of Nyack (NY); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Nyack, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, document details, and enter information into call-processing or dispatch software.

The role may involve rotating shifts, nights, weekends, and overtime. Applicants typically need a high school diploma and strong listening, accurate typing, and clear communication; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details; enter information into dispatch systems.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Accurate typing

Verbal communication

Procedural compliance

Formation

High School Diploma or equivalent

Outils

Call processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Nyack, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, document details, and enter information into call-processing or dispatch software.

The role may involve rotating shifts, nights, weekends, and overtime. Applicants typically need a high school diploma and strong listening, accurate typing, and clear communication; training and certifications are provided.