Emergency Call Taker: Launch Your Public Safety Career

Public Safety Dispatch Network; Fishers Landing (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network in Fishers, NY is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided, with rotation shifts and potential overtime depending on staffing needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Fishers, NY is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided, with rotation shifts and potential overtime depending on staffing needs.