911 Emergency Communications Specialist

National Public Safety Careers; Town of Greenwich (NY); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers in Greenwich, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter data into call-processing or dispatch software.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience helps, but some vacancies accept new dispatchers.

Formación

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Typing speed and accuracy are important for data entry and record-keeping.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.

Conocimientos

Listening skills

Clear verbal communication

Typing accuracy

Attention to detail

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

National Public Safety Careers in Greenwich, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter data into call-processing or dispatch software.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience helps, but some vacancies accept new dispatchers.