911 Call Taker - Public Safety Dispatcher

Regional 911 Intake Solutions; Greenfield Center (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Greenfield Center, NY. You will field emergency and nonemergency calls, verify locations and contact information, and use structured questions to determine urgency, documenting details for dispatch.

Applicants should have a high school diploma; prior dispatch experience is not mandatory in all vacancies. Training, certifications, and 24/7 operations may apply.

Qualifications

• High school diploma or equivalent commonly required.
• Experience in customer service or public safety helpful, but not always required.
• Strong listening, typing, and clear verbal communication needed.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident locations and caller contact details.
• Use approved questions to assess urgency.
• Enter details into call-processing software accurately.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Greenfield Center, NY. You will field emergency and nonemergency calls, verify locations and contact information, and use structured questions to determine urgency, documenting details for dispatch.

Applicants should have a high school diploma; prior dispatch experience is not mandatory in all vacancies. Training, certifications, and 24/7 operations may apply.