911 Call Taker: Immediate Emergency Response & Support

Public Safety Dispatch Network; Greenville (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Training

Job summary

Public Safety Dispatch Network in Greenville, NY seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for fast response coordination.

Responsibilities include asking focused questions, entering data into dispatch software, and relaying information to the right teams. Strong listening, typing, and communication skills are essential; some postings accept applicants without prior dispatch experience.

Qualifications

• High school diploma or equivalent is commonly required or preferred.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Greenville, NY seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for fast response coordination.

Responsibilities include asking focused questions, entering data into dispatch software, and relaying information to the right teams. Strong listening, typing, and communication skills are essential; some postings accept applicants without prior dispatch experience.