911 Emergency Call Taker — Start Your Critical Response Career

Public Safety Dispatch Network; Redfield (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Redfield, Arkansas seeks 911 Call Takers. You will answer emergency and nonemergency calls, verify location and contact info, and document details for dispatch staff.

Applicants typically have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and varying shifts, including nights and weekends, may apply.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful but not required.
• Strong listening, typing, and clear communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help callers with essential questions and instructions as trained.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Redfield, Arkansas seeks 911 Call Takers. You will answer emergency and nonemergency calls, verify location and contact info, and document details for dispatch staff.

Applicants typically have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and varying shifts, including nights and weekends, may apply.