Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Branch (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Branch, AR seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination. You will ask focused questions, follow structured protocols, and enter information into dispatch software to support rapid response.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service experience helpful, dispatch experience not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Branch, AR seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination. You will ask focused questions, follow structured protocols, and enter information into dispatch software to support rapid response.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.