911 Call Taker — Critical Emergency Communications

Public Safety Dispatch Network; Rogers (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Employee assistance

Job summary

Public Safety Dispatch Network in Rogers, AR seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations, gather information, and document details in dispatch software.

Training and certifications impact progression; prior customer service or public safety experience is helpful but not always required. Flexible shifts and rotating schedules may apply based on agency needs.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Rogers, AR seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations, gather information, and document details in dispatch software.

Training and certifications impact progression; prior customer service or public safety experience is helpful but not always required. Flexible shifts and rotating schedules may apply based on agency needs.