911 Emergency Call Taker — Start Your Career in Columbus

National Public Safety Careers; Columbus (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Columbus, KY. You will answer emergency and nonemergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are required by the hiring agency, with varied shift schedules.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and accurate typing skills.
• Customer service or public safety experience is helpful, though some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Typing

Active listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Columbus, KY. You will answer emergency and nonemergency lines, verify locations, and document information for dispatch.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are required by the hiring agency, with varied shift schedules.