911 Call Taker - Launch Your Career in Emergency Dispatch

Public Safety Dispatch Network; Columbus (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Columbus, ND is seeking 911 Call Takers to handle emergency and non-emergency lines, document critical information, and support responders. Training and certifications are required to provide pre-arrival instructions and ensure privacy.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Vacancy details include location , schedule, and eligibility criteria.

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills.
• Accurate typing and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Verbal communication

Accurate typing

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Columbus, ND is seeking 911 Call Takers to handle emergency and non-emergency lines, document critical information, and support responders. Training and certifications are required to provide pre-arrival instructions and ensure privacy.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Vacancy details include location , schedule, and eligibility criteria.