Emergency Call Taker: Start a Vital Public Safety Career

National Public Safety Careers; Coxs Creek (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers to join the Coxs Creek, KY operations. You will answer emergency and nonemergency lines, verify incident locations, and enter details into dispatch software to coordinate emergency responses.

Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training leads to required certifications and regular performance evaluations.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers to join the Coxs Creek, KY operations. You will answer emergency and nonemergency lines, verify incident locations, and enter details into dispatch software to coordinate emergency responses.

Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training leads to required certifications and regular performance evaluations.