911 Call Taker - Start an Impactful Public Safety Career

National Public Safety Careers; Clarksville (OH); Presencial; USD 30 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Ongoing training

Resumo da oferta

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Clarksville, Ohio. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Training and certifications are part of the path to qualification. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful.

Qualificações

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Formação académica

High school diploma

Descrição da oferta de emprego

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Clarksville, Ohio. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Training and certifications are part of the path to qualification. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful.