Emergency 911 Call Taker — Fast-Paced Public Safety

National Public Safety Careers; Eastern (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Eastern, KY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent; strong listening and communication skills are essential. Some vacancies prefer customer service or public safety experience, with shifts possibly including nights, weekends, and overtime.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Eastern, KY. The role involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent; strong listening and communication skills are essential. Some vacancies prefer customer service or public safety experience, with shifts possibly including nights, weekends, and overtime.