911 Call Taker — Be First to Help in Emergencies

National Public Safety Careers; Bledsoe (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers in Kentucky to handle emergency and nonemergency lines, verify locations, and document details in dispatch systems. You will work in a high-stakes environment, following structured procedures and using approved scripts to gather essential information for responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience may help; some vacancies accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing

Listening skills

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers in Kentucky to handle emergency and nonemergency lines, verify locations, and document details in dispatch systems. You will work in a high-stakes environment, following structured procedures and using approved scripts to gather essential information for responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.