911 Emergency Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Camp Wood (TX); Presencial; USD 32.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking 911 call takers for opportunities at Camp H M Smith, HI. The role involves handling emergency and nonemergency lines, gathering essential information, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent, plus strong listening, typing, and verbal communication skills. Some vacancies may accept applicants without prior dispatch experience, with training provided.

Formación

• High school diploma or equivalent required.
• Experience in customer service, telephone support, or public safety is helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening comprehension

Typing

Verbal communication

Follow procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions is seeking 911 call takers for opportunities at Camp H M Smith, HI. The role involves handling emergency and nonemergency lines, gathering essential information, and documenting details for dispatch teams.

Candidates should have a high school diploma or equivalent, plus strong listening, typing, and verbal communication skills. Some vacancies may accept applicants without prior dispatch experience, with training provided.