911 Call Taker — Public Safety Communications Specialist

Regional 911 Intake Solutions; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will work in a structured environment, using approved questions and dispatch software to route information accurately.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process, with benefits varying by agency

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and data-entry skills desired.
• Successful candidates will be assessed on listening, typing, and communication abilities.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will work in a structured environment, using approved questions and dispatch software to route information accurately.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the process, with benefits varying by agency