911 Call Taker — Calm, Precise Emergency Support

Regional 911 Intake Solutions; Hawaii; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 call taker roles at Camp H M Smith, HI. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent; previous public safety or customer service experience is helpful. Training will cover call-taking protocols, privacy, and certifications required for the role.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 call taker roles at Camp H M Smith, HI. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent; previous public safety or customer service experience is helpful. Training will cover call-taking protocols, privacy, and certifications required for the role.