Emergency 911 Call Taker – Camp Smith

Regional 911 Intake Solutions; Honolulu (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers for opportunities at Camp H M Smith in Hawaii. You will ask focused questions, confirm incident details, and input information into dispatch software to coordinate responses.

Applicants should have a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow structured procedures and training requirements.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and data-entry accuracy are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Procedural following

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers for opportunities at Camp H M Smith in Hawaii. You will ask focused questions, confirm incident details, and input information into dispatch software to coordinate responses.

Applicants should have a high school diploma, strong listening and typing abilities, clear verbal communication, and the ability to follow structured procedures and training requirements.