911 Call Taker — Vital Emergency Support & Training

Regional 911 Intake Solutions; Fort Smith (AR); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Availability depends on the employer,

Résumé du poste

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities related to Camp H M Smith, HI. Call Takers serve as first responders, asking focused questions, confirming incident locations, and documenting information for dispatchers.

Responsibilities include answering incoming calls, verifying caller data, entering information into dispatch software, and coordinating with appropriate units. Applicants should have a high school diploma and strong listening and typing skills; training

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Description du poste

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities related to Camp H M Smith, HI. Call Takers serve as first responders, asking focused questions, confirming incident locations, and documenting information for dispatchers.

Responsibilities include answering incoming calls, verifying caller data, entering information into dispatch software, and coordinating with appropriate units. Applicants should have a high school diploma and strong listening and typing skills; training