Emergency Call Taker — Calm, Fast Public Safety Response

Regional 911 Intake Solutions; Wagner (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Wagner, SD is seeking 911 Call Takers to join a team coordinating emergency response. You will ask focused questions, confirm incident locations, and document information for dispatch professionals to act swiftly.

Shift options may include nights, weekends, or holidays, with training and certifications required. A high school diploma or equivalent is commonly required, and prior customer service experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call-center roles is helpful.
• Ability to follow structured procedures during emergencies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Wagner, SD is seeking 911 Call Takers to join a team coordinating emergency response. You will ask focused questions, confirm incident locations, and document information for dispatch professionals to act swiftly.

Shift options may include nights, weekends, or holidays, with training and certifications required. A high school diploma or equivalent is commonly required, and prior customer service experience is helpful.