911 Call Taker — Critical Public Safety Support (Colton, SD)

Regional 911 Intake Solutions; Colton (SD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals to join its Colton, SD operations as 911 Call Takers. You will listen to emergency calls, verify locations, collect caller information, and input details into dispatch systems.

Successful applicants will demonstrate strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided, with scheduling that may include nights, weekends, and holidays.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified individuals to join its Colton, SD operations as 911 Call Takers. You will listen to emergency calls, verify locations, collect caller information, and input details into dispatch systems.

Successful applicants will demonstrate strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided, with scheduling that may include nights, weekends, and holidays.