911 Call Taker — Calm, Critical Public Safety Operator

Regional 911 Intake Solutions; Little Eagle (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Wakpala, SD seeks an experienced 911 Call Taker to handle emergency and non-emergency lines, verify locations, and enter details into dispatch systems. You will follow scripted questions to assess urgency and relay information to the appropriate responders, while prioritizing caller safety and accuracy.

The role requires listening skills, accurate typing, clear verbal communication, and ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Wakpala, SD seeks an experienced 911 Call Taker to handle emergency and non-emergency lines, verify locations, and enter details into dispatch systems. You will follow scripted questions to assess urgency and relay information to the appropriate responders, while prioritizing caller safety and accuracy.

The role requires listening skills, accurate typing, clear verbal communication, and ability to follow structured procedures.