911 Emergency Call Taker — Life-Saving Communications

National Public Safety Careers; Lovell (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

National Public Safety Careers seeks qualified 911 Call Takers to be the first point of contact in emergencies. You will answer calls, verify locations, and document details in dispatch software, ensuring rapid coordination with responders.

Successful candidates will demonstrate strong listening, precise typing, and clear communication. Training and certification are required, with shifts that may include nights, weekends, or holidays.

Qualifications

• Strong listening comprehension and clear verbal communication are essential.
• Ability to type accurately while processing information under pressure.
• Willingness to learn and follow defined procedures for call handling.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers to be the first point of contact in emergencies. You will answer calls, verify locations, and document details in dispatch software, ensuring rapid coordination with responders.

Successful candidates will demonstrate strong listening, precise typing, and clear communication. Training and certification are required, with shifts that may include nights, weekends, or holidays.