Emergency Call Taker — Make a Life-Saving Impact 24/7

National Public Safety Careers; Normal (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for Normal. The role involves answering emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Successful applicants typically have a high school diploma or equivalent and strong listening, accurate typing, and clear verbal communication. Some vacancies may require background checks, certifications, and completion of training, with rotations and overtime possible.

Qualifications

• High school diploma or equivalent required.
• Customer service/public safety experience helpful; some vacancies accept applicants without dispatch experience.
• Meet agency-specific eligibility and age requirements.
• Complete background checks and hiring assessments.
• Complete required training and obtain certifications within the required timeframe.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.
• Protect caller privacy and confidential incident information.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Normal. The role involves answering emergency and nonemergency calls, confirming locations, and entering information into dispatch systems.

Successful applicants typically have a high school diploma or equivalent and strong listening, accurate typing, and clear verbal communication. Some vacancies may require background checks, certifications, and completion of training, with rotations and overtime possible.