Emergency Call Taker & Dispatch Support (24/7)

National Public Safety Careers; Tarkio (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers to serve as the first point of contact for emergencies. The role emphasizes listening, accurate data entry, and clear communication to help coordinate rapid response.

Responsibilities include handling emergency and nonemergency lines, verifying details, and documenting information for dispatch. Training and certifications guide the use of pre-arrival instructions and accessibility resources.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers to serve as the first point of contact for emergencies. The role emphasizes listening, accurate data entry, and clear communication to help coordinate rapid response.

Responsibilities include handling emergency and nonemergency lines, verifying details, and documenting information for dispatch. Training and certifications guide the use of pre-arrival instructions and accessibility resources.