911 Call Taker – Life-Saving Emergency Communications

Public Safety Dispatch Network; Everett (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Snohomish, WA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details in dispatch software, and coordinate with responders.

Training and certifications are required. The role involves rotating shifts, nights, weekends, and overtime; eligibility checks, background screenings, and adherence to privacy rules.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide guidance and instructions within training and certification scope.

Skills

Active listening

Typing proficiency

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Snohomish, WA seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details in dispatch software, and coordinate with responders.

Training and certifications are required. The role involves rotating shifts, nights, weekends, and overtime; eligibility checks, background screenings, and adherence to privacy rules.