Emergency 911 Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Hollandale (MN); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Hollandale, MN seeks dedicated 911 Call Takers to respond to emergencies with calm, clarity, and precise information gathering. You will answer calls, identify location, verify caller details, and document data for responders.

This role may involve rotating shifts, nights, weekends, and overtime as required. Strong listening, accurate typing, and the ability to follow scripted procedures are essential; prior dispatch or customer service experience is helpful but

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Description du poste

Public Safety Dispatch Network in Hollandale, MN seeks dedicated 911 Call Takers to respond to emergencies with calm, clarity, and precise information gathering. You will answer calls, identify location, verify caller details, and document data for responders.

This role may involve rotating shifts, nights, weekends, and overtime as required. Strong listening, accurate typing, and the ability to follow scripted procedures are essential; prior dispatch or customer service experience is helpful but