Emergency Call Taker (911) - Vital Frontline Communicator

Public Safety Dispatch Network; Leonard (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Leonard, MN is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm location, and document details for responders.

Duties include answering calls, confirming incident location, entering data into dispatch systems, and following trained procedures. A high school diploma and strong listening and typing skills are preferred; training is provided.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Job description

Public Safety Dispatch Network in Leonard, MN is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm location, and document details for responders.

Duties include answering calls, confirming incident location, entering data into dispatch systems, and following trained procedures. A high school diploma and strong listening and typing skills are preferred; training is provided.