911 Call Taker - Critical Emergency Communications

Public Safety Dispatch Network; Hickory Valley (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Hickory Valley, TN, seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and log details using dispatch software. You will follow structured questions to assess urgency and relay information to the appropriate teams.

Applicants should have strong listening, typing, and communication skills. Training leads to required certifications; some positions may require prior public safety experience.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Customer service or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear instructions to callers within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Hickory Valley, TN, seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and log details using dispatch software. You will follow structured questions to assess urgency and relay information to the appropriate teams.

Applicants should have strong listening, typing, and communication skills. Training leads to required certifications; some positions may require prior public safety experience.