Emergency Call Taker: Start a Life-Saving Dispatch Career

Public Safety Dispatch Network; Whitesburg (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network in Whitesburg, TN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required to perform duties effectively and ensure caller safety.

Applicants should have strong listening skills, precise typing, and clear communication, with readiness to work rotating shifts as needed. Employment specifics vary by agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Whitesburg, TN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required to perform duties effectively and ensure caller safety.

Applicants should have strong listening skills, precise typing, and clear communication, with readiness to work rotating shifts as needed. Employment specifics vary by agency.