911 Call Taker - Kickstart Your 24/7 Public Safety Career

Regional 911 Intake Solutions; Rolla (ND); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Rolla, ND, seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

The role requires strong listening, accurate typing, and the ability to follow structured procedures. Training and certifications are provided, with scheduling that may include nights, weekends, and holidays.

Formación

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descripción del empleo

Regional 911 Intake Solutions in Rolla, ND, seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams.

The role requires strong listening, accurate typing, and the ability to follow structured procedures. Training and certifications are provided, with scheduling that may include nights, weekends, and holidays.